Automotive Service Manager

Work setting

• Motor vehicle repair shop
• Management

Responsibilities

Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Determine merchandise and services to be sold
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Conduct performance reviews
• Supervise office and volunteer staff
• Appraise clients’ needs or eligibility for specific services
• Assess client’s needs and resources to recommend the appropriate goods or services
• Supervisory Experience
• Recommend products or services to customers

Supervision

• 5-10 people
• Telephone operators

Experience and specialization

Computer and technology knowledge

• Electronic scheduler
• Word processing software
• Database software
• Electronic mail
• MS Outlook

Area of work experience

• Reports and records

Additional information

Security and safety

• Driver’s validity licence check

Transportation/travel information

• Willing to travel
• Willing to travel regularly
• Valid driver’s licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability

• Adaptability
• Analytical
• Collaborative
• Creativity
• Efficiency
• Energetic
• Goal-oriented
• Hardworking
• Integrity
• Outgoing
• Positive attitude
• Proactive
• Quick learner
• Time management
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Interpersonal awareness
• Judgement
• Organized
• Team player
• Maturity
• Patience
• Resourcefulness
• Ability to multitask